All our products are backed by a 100% satisfaction guarantee. If your product arrives defective in any manner, please notify us using our “Contact” page. We will send you a paid postage label that you can affix to your package and send back to us in exchange for a replacement product. There is a 30 day limit on returns of functional, unused products. Items may be shipped back to us at the cost of the sender. A full refund will be issued once the items are received and are found to be: unused, in perfect condition, and within the 30 day limit.
All orders ship within 3-4 business days via USPS. Shipping charges are added after the cost of the product and are listed on your receipt. Shipping and handling costs are based on the number of items ordered. Shipping is currently exclusively in the U.S.
When you place your order, Ferment’n will see all information you provide EXCEPT for payment information. Your credit card information is protected by our payment processing company, Simplify Commerce, and is also protected by Site Lock and our SSL secure site. Information will be used for internal use only, and no information will be shared outside of our company. Thank you for your trust and business.